Embracing Workplace Diversity

Diversity in the workplace refers to an organization that employs a workforce comprised of individuals of varying gender, religion, race, age, ethnicity, sexual orientation, education, and other attributes. This course reviews the background information and how to introduce active listening to receive messages from a diverse workforce, employ effective questioning techniques, and communicate with strength.

Learning Objectives

• Explain the definition, terms, and history of diversity
• Describe the meaning of stereotypes and biases, how they develop, and the reasons for your own perspectives
• List strategies for removing barriers to encouraging diversity for yourself, in the workplace, and in the social community
• Use active listening skills to receive messages from a diverse population, employ effective questioning techniques, and communicate with strength
• Identify ways to encourage diversity in the workplace, and prevent and discourage discrimination
• Understand and respond to personal complaints, and develop a support system to manage the resolution process
• Understand the steps a manager should take to record a complaint, analyze the situation, and take appropriate resolution action