Leadership Skills

Conflict is unavoidable. How you deal with it can vary the outcome greatly. Productive discourse through a conflict can raise awareness of others’ perspectives and lead to innovative solutions. Not managed, conflict can damage relationships and hurt your business. This Conflict Resolution course presents a methodical process you can employ to resolve minor and major disagreements and conflicts.

Leading through a crisis requires a calm head. The strongest leaders will maintain their long-term vision and instill confidence throughout times of crisis and uncertainty.

Motivation is not one-size fits all. To be effective, a leader must have the skills to intuit what motivates others. You’ll learn several motivational models and how to adjust your delivery for maximum impact.

What makes certain teams work well while others falter? High-performing teams don’t just happen - they take a lot of planning, trust-building, communication and agility.

The ability to influence is an essential leadership skill and should never be confused with power or control. To influence is to have an impact on the behaviors, attitudes, opinions, and choices of others. Effective leaders increase their influence with others as they build trust with colleagues.

Lead and inspire your team to do their best. Gain skills to assess what motivates your employees and leverage that so they’re inspired to thrive. Your team’s focuses and motivations vary broadly - producers (?) who develop and deepen strong client relationships built on trust, an operations team that’s focused on efficiency and risk management, support staff who are critical to delivering an excellent client experience.

Virtual teams offer tremendous opportunities despite their greater managerial challenges. In fact, with the appropriate processes in place, dispersed teams can significantly outperform their co-located counterparts.

Why do some teams work so well while others falter? This module explores the factors and actions that help teams come together, work effectively and flourish.