Communication Skills

Understanding how your communication style impacts others positions you well to build and nourish relationships. Learn how you can utilize different methods of communication, interpret and appreciate how others communicate, and adjust as warranted to enhance your effectiveness.

I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel. (Maya Angelou)

How you make people feel is due in large part to your overall interpersonal skills. This workshop’s topics range across a spectrum - introductions, conversations, influence, negotiation, non-verbal communications...

The impression you give is critical - and lasting. Make sure it’s a positive one.

Given the fact that most (if not all) leadership roles have a strong communications component, public speaking skills are critical. This course provides an overview of basic public speaking skills, including in-depth information on developing an engaging program and how to deliver a presentation with power.

Like other communications - social media drives the impression you leave. Professionalism is key regardless of the medium. Your posts, your conversations, your texts, your body language - they all matter. Ensure you are making the right impression always.

Given that most of us are never far from our phone, it’s amazing how many people are lacking phone etiquette skills. In today’s world of text, chat and instant message, this module addresses the “lost art” of talking on the phone. Like any other communication method, talking on the phone leads people to make assumptions about you and forms lasting impressions. Revisit tips that might sound basic, but are critically important.

Calling them “soft skills” is a misnomer; people skills are mighty. This foundational workshop delves into the powerful impact people skills have in building and nurturing relationships.

Learn how to identify, hone and utilize these skills yourself and recognize and complement them in others.