All Programs

Lead by doing. A leader’s behavior sets the tone. Ensure yours demonstrates the culture you want. Learn ways to model optimal behavior - through role playing, sharing best practices and providing feedback on an immediate and ongoing basis.

Like other communications - social media drives the impression you leave. Professionalism is key regardless of the medium. Your posts, your conversations, your texts, your body language - they all matter. Ensure you are making the right impression always.

There are a variety of types and sources of stress that leaders today must manage. This course reviews coping mechanisms to assist in stress management such as a three-option method for addressing any stressful situation as well as a toolbox of routines and relaxation techniques

The skills associated with supervising a team differ from those required to lead a team. Effective managers require both skills to achieve a company’s goals and objectives on an ongoing basis. This course reviews delegating, managing time, setting goals and expectations, providing feedback, and resolving conflict.

Leaders understand that new paths and creative methods need to be explored in order to accomplish objectives and reach goals. This course covers how to identify and take the appropriate initiative and build confidence as well as how to balance that with restraint.

As investment industry leaders, you’re uniquely positioned to lead in another investment arena - investing in your employees. It’s as important to “know your customer” as it is to know your team - what motivates them? Where do they see their career going? What skills/interests do they have and what skills do they want/need to build? By investing in your team, you help create a culture of engaged employees focused on excellence - a place where people will want to work and deliver the best client experience.

Why do some teams work so well while others falter? This module explores the factors and actions that help teams come together, work effectively and flourish.

Given that most of us are never far from our phone, it’s amazing how many people are lacking phone etiquette skills. In today’s world of text, chat and instant message, this module addresses the “lost art” of talking on the phone. Like any other communication method, talking on the phone leads people to make assumptions about you and forms lasting impressions. Revisit tips that might sound basic, but are critically important.

Hear how to effectively lead remotely and ensure your teams’ work is seamless whether or not you’re in the office, remote, or some combination of both. Topics range from communication to managing expectations to employee engagement and team dynamics.

Tools to enhance efficiencies can suck up your time. Think about how expectations have changed for accessibility and responsiveness. Learn how you can improve your organization, better manage your time and relieve/avoid stress.

Learn ways to train your teams successfully. This session will share ideas about training processes, skills and methods. Whether training is part of your job or an occasional activity, you will arm yourself to give compelling, engaging sessions.

Virtual teams offer tremendous opportunities despite their greater managerial challenges. In fact, with the appropriate processes in place, dispersed teams can significantly outperform their co-located counterparts.

“Women belong in all places where decisions are being made. It shouldn’t be that women are the exception.” (Ruth Bader Ginsburg)

Leaders have the obligation to ensure that women are on an equal footing with men when it comes to advancement, leadership opportunities and compensation. Learn how organizations can develop all employees without biases and help bridge any existing gaps..

Diversity in the workplace refers to an organization that employs a workforce comprised of individuals of varying gender, religion, race, age, ethnicity, sexual orientation, education, and other attributes. This course reviews the background information and how to introduce active listening to receive messages from a diverse workforce, employ effective questioning techniques, and communicate with strength.

Workplace harassment is unacceptable - and against the law. Your goal as a leader should be to avoid and eliminate harassment altogether. This workshop arms you to identify and address any harassment while building a workplace culture of openness to all.

This workshop primarily focuses on ways you can provide effective constructive feedback to your team.

Calling them “soft skills” is a misnomer; people skills are mighty. This foundational workshop delves into the powerful impact people skills have in building and nurturing relationships.

Learn how to identify, hone and utilize these skills yourself and recognize and complement them in others.

Even in the current environment, the laws of sales haven’t changed. Advisors will talk to wholesalers if they can offer something of value now – with the emphasis on "now".

20 minutes

Will the COVID-19 pandemic fundamentally change the distribution of investment products? Hear two industry veterans square off in a lively debate on the lasting impact of the current crisis on advisory distribution models.

  1.0 hour of CE credit towards the CIMA®, CPWA®, CIMC®, and RMA®

45 minutes

Heads of distribution and national sales managers are guiding their teams through uncharted waters. A panel of senior sales leaders shares perspective on the current environment, what’s working and what’s not, how they are coordinating sales, marketing and analytics efforts, and developments at distributors.

  1.0 hour of CE credit towards the CIMA®, CPWA®, CIMC®, and RMA®

60 minutes